A: Certain permits can be issued over the counter on a ame day basis. However, if the project requires plans, please allow up to two (2) weeks for plan review.
Q: Do I need a permit to change out furnaces or the air conditioner?
A: Yes
Q: How do I apply for a sign permit?
A: Information on the permitting proces can be found on our "Apply for Permits" page. For more information on signs, please visit our "Planning and Zoning" page.
Q: What type of inspections are required?
A: Once a permit has been obtained, the back side of the permit will provide information on our inspection requirements.
Q: How do I find out the zoning of a property?
A: The City of Rolla's zoning map can provide this information. If you have further zoning questions, please contact our City Planner at 573-426-6974 or tcoots@rollacity.org
Q: Where is RMU (Rolla Municipal Utilities)?
A: It's located between the Public Library and City Hall on 9th Street.
Q: Do I need a permit to put up a fence?
A: No – but there are requirements and restrictions. Please reference the City of Rolla's Code for fencing here.
Q: Do I need a permit for a pool?
A: Yes - if it's deeper than 24 inches.
Q: Do I need a permit to install a water heater?
A: Yes, to ensure it is installed safely and meets the manufacturer's installation requirements.
Environmental Services
Q: When are you planning to have another city wide free clean up?
A: The City wide cleanup is conducted on the first Saturday in April.
Q: Why did you empty my trash cart but leave the trash bags that were sitting next to it?
A: You pay for a once a week collection of a 90-gallon (or 35-gallon) trash cart. All trash should be in that cart for collection. If you have more trash than will fit in the cart, you can purchase bags at the Finance Department or Recycling Center. The bags are $1 each and are stamped City Sanitation. These bags can be placed on the ground next to your trash cart for collection.
Q: Where can we take extra trash or bigger items such as furniture?
A: The Phelps County Transfer Station. For hours of operation and fees, call 364-8771.
Q: How do I dispose of yard waste?
A: Biodegradable brown paper bags can be purchased at several stores in Rolla. These bags should be out to the curb by 6:00 a.m. on your normal trash collection day. There is also a free drop off site at the Environmental Services facility at 2301 North McCutchen Drive.
The site is open Monday through Friday from 7 a.m. to 4 p.m. and on Saturday from 7 a.m. to 11 a.m.
Q: How do I dispose of paint?
A: See our section on Household Hazardous Waste... click here.
Q: How do I dispose of: Anti-freeze and or Oil
A: See our section on Household Hazardous Waste... click here.
Q: How do I dispose of: Chemicals, Pesticides, solvents, poisons, cleaners, etc...
A: See our section on Household Hazardous Waste... click here.
Finance
General Questions
Q: Why haven't I received my previous year City of Rolla Real Estate Tax statement?
A: As a convenience to the taxpaying public, the City of Rolla recently contracted with the Phelps County Collector's office to bill and
collect the City's real estate property taxes. As a result, Rolla taxpayers will no longer receive a separate real estate tax statement
from the City of Rolla. Most City residents should have received one statement, per parcel, from the Phelps County Collector's office
containing both the City and County real estate taxes in the last couple weeks. The primary reason for the change is that the taxpayer
will now be able to pay all property taxes at one location or with one check and postage stamp to the Phelps County Collector's Office.
Any inquiries regarding your City of Rolla or Phelps County taxes can be directed to the Phelps County Collector's Office at 458-6155.
Q: Where do I pay my Rolla Real Estate taxes?
A: At the Phelps County Courthouse Collector's Office
Q: What is the Courthouse number?
A: 573-458-6000
Q: What is the License Bureau number?
A: 573-364-7848
Real Estate Taxes
Q: Where do I pay my City of Rolla real estate taxes?
A: At the Phelps County Courthouse, 200 North Main. The tax will be included with your county real estate taxes.
Q: Where do I pay City of Rolla personal property tax?
A: The City of Rolla does not charge a personal property tax. The county does have a personal property tax and that tax needs to be paid at the county courthouse.
Q: How can I find out my current assessment? Who does the assessment?
A: Phelps County Assessor's Office, Phelps County Courthouse. The phone number is 458-6135.
Business Licenses
Q: How do I get a business license?
A: Follow the steps below:
Fill out an application.
Furnish us with a workers compensation certificate OR
A signed waiver if you do construction work OR
A Missouri sales tax certificate if you collect sales tax OR
A health permit if you serve food.
Pay the $50.00 license fee.
Q: How long before I get a license?
A: Usually within a week depending on any inspections required.
Q: If I have a garage sale do I need a business license?
A: If you have more than four sales a year or if the sale is longer than three days you will be required to obtain a license.
Q: How long does a Business License last?
A: The license is good from July 1st to June 30th of the next year. (We do not prorate.)
Q: What if I don't get a renewal notice for my business license?
A: If a renewal notice is not received by July 1, please call the Finance office at 426-6982.
Sales Tax
Q: What is the sales tax rate within the City of Rolla?
A: 7.6% - For a breakdown of tax rates, and more information, see our Tax Information page. Howerver, for tthe areas contained in the MRTDD and Forum Plaza CID, add an extra 1%
Q: What is the sales tax rate outside the City of Rolla?
A: 5.35%
Fire
Municipal Court
Q: Where do I go to pay a traffic ticket or Court fines?
A: Payment for any court related fines are taken at the Municipal Court offices, located in City Hall at 901 North Elm Street on the 2nd floor. The Court office is open from 8:30 a.m. to 4:30 p.m., Monday through Friday, closed from 12-1 for lunch.
Q: Do I have to appear in court for my ticket?
A: It depends on the type offense for which the ticket was issued. When the officer gives you the ticket, you should also receive a separate instruction sheet showing how you can take care of your ticket. Some offenses, such as stealing, minor in possession, traffic offenses involving accidents, and other types of cases, require a personal appearance in court. Other offenses, such as certain speeding violations, parking tickets, and some other offenses, do not require a personal appearance if you simply wish to plead guilty and pay the specified amount of the fine and costs. The instruction sheet that accompanies your ticket tells whether or not you must appear in court, and gives the standard amount of the fine and court costs for the offense if it is one that can be disposed of without a court appearance.
If, based on the directions on the the instruction sheet, you are allowed to plead guilty without a personal appearance, then you may dispose of your case by pleading guilty and paying the standard fine and court costs in advance of the court date shown on the ticket. If you decide to plead guilty in this manner, you may do so as follows:
1. Sign the back of the ticket in the space provided, and
2. Mail the signed ticket and a check or money order made payable to Rolla Municipal Court for the full amount of the fine plus court costs. Mail the ticket and payment to: Rolla Municipal Court, P.O. Box 979, Rolla, MO 65402.
If you have any questions that can be answered by the court clerk, please feel free to call the court clerk's office at 573-364-8590, or email the office at court@rollacity.org.
Parks
Q: Where is the Parks and Recreation Office located?
A: We are located on the third floor of City Hall at 901 N Elm.
Q: Are there batting cages in the BerJuan Sports Complex?
A: We have four coach/pitch cages in the complex. One is near Bayless Field; three are next to BerJuan Concession Building between Morgan and Kimmel Fields. They are open when the fields are open..
Q: Where can I get information about the Lions Club Park?
A: Lions Club Park is not a city-owned or managed facility. For information about facilities and/or events at Lions Club Park, call 364-4386 or visit them on the web at www.rollalions.org.
Q: What pavilions are available to rent?
A: We have pavilions that are available to rent at BerJua, Schuman and the Veteran's Memorial Park
Please visit https://rollamoparks.recdesk.com/Community/Home for reservations. Create an account, select Reserve Facility, and select a pavilion to reserve.
Q: What are the rates for the pavilions?
A: Rental rates are $10 per hour.
Q: Is there electric and water I can use at the pavilions?
A: Water faucets are available to use at the pavilions from April 1 – Oct. 31. Electricity is available with a paid reservation.
Q: Do you have BBQ grills at the Pavilions?
A: Yes, there are BBQ grills available at the pavilions.
Q: When is the cemetery flower pick up?
A:
A. The last full week of February
B. The third week of April
C. The last full week of July
D. The last full week of October
If you have artificial pieces you wish to keep, they need to be removed before these dates. They may be replaced at the end of the week. This procedure enables cemetery personnel to rid the cemetery of old and unsightly arrangements, thus enhancing the appearance of the Rolla Cemetery.
Police
Q: Where can I go to school to get my certification as a police officer?
A: Call the MSHP Road Conditions Hotline: 1-800-222-6400.
Q: When is the city sale/auction (recovered bicycles & retired police vehicles)?
A: The answer varies...it's usually in the summer or fall. Check the main Police Page for News updates and Public Announcements.
Q: Where do I pay parking tickets and citations?
A: Payment for any court related fines are taken at the Municipal Court offices, located in City Hall at 901 North Elm Street on the 2nd floor. The Court office is open from 8:30 a.m. to 4:30 p.m., Monday through Friday, closed from 12-1 for lunch.
A: Reports are ready 5 to 7 days after filing and can be picked up at the Police Dept. between 8:00am and 5:00 pm.
Public Works
Q: Who should I call regarding a problem on Hwy 63, Hwy 72 or Hwy O? (This includes broken signal lights, debris in the roadway or roadway deterioration.)
A: These Highways fall under the jurisdiction of the Missouri Dept. of Transportation (MoDOT) and you can call them at: (573) 368-2567.
Q: Who do I contact regarding an issue with my waterline, street light or electric service?
A: These facilities are managed by Rolla Municipal Utilities. They may be contacted at (573) 364-1572.
Q: I want to do some work in my yard and will be excavating? Do I really need to contact DIG-RITE?
A: To avoid costly damages to infrastructure and buried cables, home owners should ALWAYS contact DIGRITE for utility locates prior to doing any excavation. They can be contacted at 1-800-DIGRITE (344-7483) or 811.
Q: Who do I contact regarding a traffic signal outage or a traffic sign that is down?
A: Between the hours of 7:30 a.m. to 5:00 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. on Fridays, contact the Public Works Department at (573) 364-8659. After hours, contact the Rolla Police Department at (573) 308-1213.
Q: I live outside the city limits. Who do I contact about water service?
A: For water service issues outside the city limits, contact Phelps County Water District #2 at (573) 364-8790.
Q: When is the city going to plow the snow from my street?
